# Ticker FAQs

> Search your question for help

## About Ticker 

- [What is connected insurance?](https://help.ticker.co.uk/en/articles/9842703-what-is-connected-insurance.md)
- [Who can get insured with Ticker?](https://help.ticker.co.uk/en/articles/9739179-who-can-get-insured-with-ticker.md)
- [Who is Ticker insurance underwritten by?](https://help.ticker.co.uk/en/articles/9680922-who-is-ticker-insurance-underwritten-by.md)
- [How do I email Ticker?](https://help.ticker.co.uk/en/articles/8679903-how-do-i-email-ticker.md): Ticker email addresses you might need
- [How do I use my RAC breakdown cover?](https://help.ticker.co.uk/en/articles/6580217-how-do-i-use-my-rac-breakdown-cover.md)
- [How do I use my RAC legal cover?](https://help.ticker.co.uk/en/articles/8424250-how-do-i-use-my-rac-legal-cover.md)
- [How is Ticker regulated?](https://help.ticker.co.uk/en/articles/9921732-how-is-ticker-regulated.md)

## Getting started

- [Can I drive before my Ticker device arrives?](https://help.ticker.co.uk/en/articles/3104387-can-i-drive-before-my-ticker-device-arrives.md)
- [When will my Ticker device arrive?](https://help.ticker.co.uk/en/articles/3482591-when-will-my-ticker-device-arrive.md)
- [Where do I download the app?](https://help.ticker.co.uk/en/articles/3482690-where-do-i-download-the-app.md): Where can you download the Ticker app?
- [I’m not able to download the app. What do I do?](https://help.ticker.co.uk/en/articles/3482579-i-m-not-able-to-download-the-app-what-do-i-do.md): Help downloading the app
- [The login link in the registration email doesn't work](https://help.ticker.co.uk/en/articles/3482620-the-login-link-in-the-registration-email-doesn-t-work.md): What to do if the login link doesn't work
- [I gave the wrong email address when I bought the policy. What do I do?](https://help.ticker.co.uk/en/articles/3482633-i-gave-the-wrong-email-address-when-i-bought-the-policy-what-do-i-do.md): How to change email addresses for a policy
- [How do I know I'm sending data to Ticker?](https://help.ticker.co.uk/en/articles/3482540-how-do-i-know-i-m-sending-data-to-ticker.md): How to make sure you're connected and sending data
- [Can I check my quote details are right?](https://help.ticker.co.uk/en/articles/8703927-can-i-check-my-quote-details-are-right.md)
- [Can Ticker give me a better price?](https://help.ticker.co.uk/en/articles/8703923-can-ticker-give-me-a-better-price.md)
- [Can I change when my Ticker policy starts?](https://help.ticker.co.uk/en/articles/8703916-can-i-change-when-my-ticker-policy-starts.md): How to change your policy start date
- [Can adding a named driver make my insurance cheaper?](https://help.ticker.co.uk/en/articles/8703931-can-adding-a-named-driver-make-my-insurance-cheaper.md): How named drivers affect your insurance
- [Do I get fined for speeding?](https://help.ticker.co.uk/en/articles/8703967-do-i-get-fined-for-speeding.md)
- [Can I listen to music or use maps while I drive with a Ticker device?](https://help.ticker.co.uk/en/articles/8703980-can-i-listen-to-music-or-use-maps-while-i-drive-with-a-ticker-device.md): Does my device mean I can't use Bluetooth for anything else?
- [How does a No Claims Discount \(NCD\) work?](https://help.ticker.co.uk/en/articles/6580205-how-does-a-no-claims-discount-ncd-work.md)
- [Will an older car affect my quote?](https://help.ticker.co.uk/en/articles/9576912-will-an-older-car-affect-my-quote.md)
- [How do I send my No Claims Discount proof to Ticker?](https://help.ticker.co.uk/en/articles/9937738-how-do-i-send-my-no-claims-discount-proof-to-ticker.md)
- [Why does my Ticker device need to stay connected?](https://help.ticker.co.uk/en/articles/9975131-why-does-my-ticker-device-need-to-stay-connected.md)
- [Confused.com promotional giveaways](https://help.ticker.co.uk/en/articles/3482202-confused-com-promotional-giveaways.md): Information about Confused.com promotional giveaways
- [Compare The Market promotional giveaways](https://help.ticker.co.uk/en/articles/3482227-compare-the-market-promotional-giveaways.md): Information about Compare The Market promotional giveaways
- [How does protecting my No Claims Discount work?](https://help.ticker.co.uk/en/articles/11865229-how-does-protecting-my-no-claims-discount-work.md): A protected No Claims Discount allows you to claim and not lose your NCD
- [How to verify your student status for your policy](https://help.ticker.co.uk/en/articles/12569907-how-to-verify-your-student-status-for-your-policy.md)
- [Can I drive at night?](https://help.ticker.co.uk/en/articles/12570507-can-i-drive-at-night.md)
- [What is the cooling-off period?](https://help.ticker.co.uk/en/articles/12751273-what-is-the-cooling-off-period.md): Cancelling within 14 days
- [What breakdown cover options are available?](https://help.ticker.co.uk/en/articles/12829508-what-breakdown-cover-options-are-available.md)
- [Does Ticker allow modifications?](https://help.ticker.co.uk/en/articles/12890253-does-ticker-allow-modifications.md): Declaring that your vehicle has no modifications
- [What do the RAC Breakdown products cover?](https://help.ticker.co.uk/en/articles/13215876-what-do-the-rac-breakdown-products-cover.md)
- [What does 'use' mean in insurance?](https://help.ticker.co.uk/en/articles/13352144-what-does-use-mean-in-insurance.md)
- [What is an excess?](https://help.ticker.co.uk/en/articles/8451040-what-is-an-excess.md)
- [Can I pay in full for my policy if I chose monthly when I started?](https://help.ticker.co.uk/en/articles/14037383-can-i-pay-in-full-for-my-policy-if-i-chose-monthly-when-i-started.md)
- [Can I drive abroad?](https://help.ticker.co.uk/en/articles/14339521-can-i-drive-abroad.md)
- [Can I insure a Cat N or Cat S vehicle?](https://help.ticker.co.uk/en/articles/14339806-can-i-insure-a-cat-n-or-cat-s-vehicle.md)
- [Are trailers covered by my policy?](https://help.ticker.co.uk/en/articles/14339851-are-trailers-covered-by-my-policy.md)
- [Can I insure a car that's covered by another insurance policy already?](https://help.ticker.co.uk/en/articles/14997420-can-i-insure-a-car-that-s-covered-by-another-insurance-policy-already.md)
- [Can I insure an electric car with a battery lease?](https://help.ticker.co.uk/en/articles/15379928-can-i-insure-an-electric-car-with-a-battery-lease.md)
- [Can I add or remove breakdown cover?](https://help.ticker.co.uk/en/articles/3650518-can-i-add-or-remove-breakdown-cover.md): Adding or removing breakdown cover

## About the Ticker app

- [What is the Ticker app for?](https://help.ticker.co.uk/en/articles/6679681-what-is-the-ticker-app-for.md): Everything to do with your insurance happens in the app
- [Can I use my phone in 'do not disturb' mode while I'm driving?](https://help.ticker.co.uk/en/articles/6563465-can-i-use-my-phone-in-do-not-disturb-mode-while-i-m-driving.md)
- [Does the Ticker app need to be running the whole time?](https://help.ticker.co.uk/en/articles/3482447-does-the-ticker-app-need-to-be-running-the-whole-time.md): Information about driving with a Ticker device
- [What happens if two people with the Ticker app are in the vehicle at the same time?](https://help.ticker.co.uk/en/articles/3482460-what-happens-if-two-people-with-the-ticker-app-are-in-the-vehicle-at-the-same-time.md): Information about driving with two Ticker apps installed
- [Can the Ticker app run in the background while I'm driving?](https://help.ticker.co.uk/en/articles/3482496-can-the-ticker-app-run-in-the-background-while-i-m-driving.md): Information about background mode while driving
- [Help with phone settings](https://help.ticker.co.uk/en/articles/6424269-help-with-phone-settings.md): Make sure your phone settings and permissions are correct
- [Do I need to keep location services enabled?](https://help.ticker.co.uk/en/articles/3482474-do-i-need-to-keep-location-services-enabled.md): Information about Location Services while driving
- [Changing phones](https://help.ticker.co.uk/en/articles/3585419-changing-phones.md): What to do if you change your phone
- [How can I manage notifications about my device or policy?](https://help.ticker.co.uk/en/articles/12742123-how-can-i-manage-notifications-about-my-device-or-policy.md)
- [Can I see my journeys in the app?](https://help.ticker.co.uk/en/articles/3482577-can-i-see-my-journeys-in-the-app.md): Information about driving feedback in the app

## About the Ticker device

- [Do I fit the Ticker device myself?](https://help.ticker.co.uk/en/articles/3482607-do-i-fit-the-ticker-device-myself.md): Do I need an appointment to fit my device?
- [I can't pair my stick-on Ticker device and app](https://help.ticker.co.uk/en/articles/3482596-i-can-t-pair-my-stick-on-ticker-device-and-app.md): Help with pairing the stick-on Ticker device and your phone
- [There are lights showing on my stick-on Ticker device. Is this OK?](https://help.ticker.co.uk/en/articles/3482556-there-are-lights-showing-on-my-stick-on-ticker-device-is-this-ok.md): Information about no lights on the stick-on Ticker device
- [I can't pair the phone for a named driver](https://help.ticker.co.uk/en/articles/3482612-i-can-t-pair-the-phone-for-a-named-driver.md): How do I pair the phone\(s\) for named drivers
- [Where should I put my Ticker device?](https://help.ticker.co.uk/en/articles/3482625-where-should-i-put-my-ticker-device.md): Where should I fit my Ticker device?
- [How do I know if my stick-on Ticker device and phone are paired OK?](https://help.ticker.co.uk/en/articles/3482655-how-do-i-know-if-my-stick-on-ticker-device-and-phone-are-paired-ok.md): Information about being paired
- [My plug-in Ticker device doesn’t fit](https://help.ticker.co.uk/en/articles/5807080-my-plug-in-ticker-device-doesn-t-fit.md): Plug-in Ticker device fitment
- [What should I do if I think my plug-in Ticker device is faulty?](https://help.ticker.co.uk/en/articles/5807086-what-should-i-do-if-i-think-my-plug-in-ticker-device-is-faulty.md): Faulty plug-in device
- [Does the Ticker device send information to the police?](https://help.ticker.co.uk/en/articles/3482568-does-the-ticker-device-send-information-to-the-police.md)
- [What information does the Ticker device collect?](https://help.ticker.co.uk/en/articles/3482567-what-information-does-the-ticker-device-collect.md): Information about data collected by the Ticker device
- [Why can't I pair my stick-on Ticker device?](https://help.ticker.co.uk/en/articles/2822084-why-can-t-i-pair-my-stick-on-ticker-device.md): Information about pairing your stick-on Ticker device
- [Will the plug-in Ticker device drain my car's battery while plugged in?](https://help.ticker.co.uk/en/articles/5807000-will-the-plug-in-ticker-device-drain-my-car-s-battery-while-plugged-in.md): The plug-in Ticker device and battery use
- [Will the plug-in Ticker device use my phone data?](https://help.ticker.co.uk/en/articles/5807002-will-the-plug-in-ticker-device-use-my-phone-data.md): The plug-in Ticker device and phone data
- [How do I set up my Ticker device?](https://help.ticker.co.uk/en/articles/2541420-how-do-i-set-up-my-ticker-device.md): Information about setting up your Ticker device
- [My plug-in Ticker device hasn't arrived yet](https://help.ticker.co.uk/en/articles/5737058-my-plug-in-ticker-device-hasn-t-arrived-yet.md)
- [What's the Ticker device?](https://help.ticker.co.uk/en/articles/2541409-what-s-the-ticker-device.md)
- [How do I know if my Ticker device is recording my journeys?](https://help.ticker.co.uk/en/articles/3482627-how-do-i-know-if-my-ticker-device-is-recording-my-journeys.md): Is my Ticker device recording my journeys?
- [How do I know my device is working?](https://help.ticker.co.uk/en/articles/3482679-how-do-i-know-my-device-is-working.md): How to check your Ticker device is connected
- [What happens if my phone disconnects from my stick-on Ticker device?](https://help.ticker.co.uk/en/articles/2541488-what-happens-if-my-phone-disconnects-from-my-stick-on-ticker-device.md)
- [What happens if I remove the Ticker device or put it in another car?](https://help.ticker.co.uk/en/articles/2541491-what-happens-if-i-remove-the-ticker-device-or-put-it-in-another-car.md)
- [Do I need to keep Bluetooth switched on?](https://help.ticker.co.uk/en/articles/3482469-do-i-need-to-keep-bluetooth-switched-on.md): Information about Bluetooth while driving
- [Do I need to keep my phone's mobile data on at all times?](https://help.ticker.co.uk/en/articles/3482516-do-i-need-to-keep-my-phone-s-mobile-data-on-at-all-times.md): Information about mobile data while driving
- [Can I connect my phone to my stick-on Ticker device and another Bluetooth device at the same time?](https://help.ticker.co.uk/en/articles/3482488-can-i-connect-my-phone-to-my-stick-on-ticker-device-and-another-bluetooth-device-at-the-same-time.md): Information about Bluetooth sharing
- [Do I need to keep my phone switched on while driving?](https://help.ticker.co.uk/en/articles/3482480-do-i-need-to-keep-my-phone-switched-on-while-driving.md): Information about phone state while driving
- [Does my phone need to be in my car when I drive?](https://help.ticker.co.uk/en/articles/3482486-does-my-phone-need-to-be-in-my-car-when-i-drive.md): Information about phone state while driving
- [What happens with my device if I change the vehicle on my policy?](https://help.ticker.co.uk/en/articles/3482685-what-happens-with-my-device-if-i-change-the-vehicle-on-my-policy.md): What to do about your Ticker device if you change your car
- [How does Ticker use my device data?](https://help.ticker.co.uk/en/articles/11053126-how-does-ticker-use-my-device-data.md)

## Managing your Ticker policy

- [Is there an admin fee to make a change to my policy in the app?](https://help.ticker.co.uk/en/articles/6808064-is-there-an-admin-fee-to-make-a-change-to-my-policy-in-the-app.md): Admin fees when making a policy change
- [How do I change the vehicle on my policy?](https://help.ticker.co.uk/en/articles/6808069-how-do-i-change-the-vehicle-on-my-policy.md)
- [Can I make more than one change to my policy at a time?](https://help.ticker.co.uk/en/articles/6808080-can-i-make-more-than-one-change-to-my-policy-at-a-time.md): Making multiple policy changes
- [I've made the wrong change to my policy. How do I fix it?](https://help.ticker.co.uk/en/articles/6808094-i-ve-made-the-wrong-change-to-my-policy-how-do-i-fix-it.md): Amending a change to your policy.
- [When will the change I made to my policy start?](https://help.ticker.co.uk/en/articles/6808099-when-will-the-change-i-made-to-my-policy-start.md): When do policy changes take effect?
- [Can I get quotes for different vehicles before I make the change to my policy?](https://help.ticker.co.uk/en/articles/6810985-can-i-get-quotes-for-different-vehicles-before-i-make-the-change-to-my-policy.md): Can I get more than one quote?
- [How does policy validation work?](https://help.ticker.co.uk/en/articles/8259600-how-does-policy-validation-work.md): All about policy validation, what happens when we request documents and why we ask for them
- [How do I update my mileage with Ticker?](https://help.ticker.co.uk/en/articles/8395101-how-do-i-update-my-mileage-with-ticker.md): Use the Ticker app to change and pay for your mileage
- [How do I change my numberplate?](https://help.ticker.co.uk/en/articles/8395174-how-do-i-change-my-numberplate.md): Information for private plate changes only, not applicable for vehicle changes
- [What happens if I run out of miles?](https://help.ticker.co.uk/en/articles/8703945-what-happens-if-i-run-out-of-miles.md): Going over your declared mileage
- [What if I change the vehicle on my Ticker policy?](https://help.ticker.co.uk/en/articles/2582481-what-if-i-change-the-vehicle-on-my-ticker-policy.md): What to do with your device if you change your vehicle
- [How do I contact Ticker?](https://help.ticker.co.uk/en/articles/6580225-how-do-i-contact-ticker.md)
- [Can I drive abroad with my policy?](https://help.ticker.co.uk/en/articles/11660164-can-i-drive-abroad-with-my-policy.md)
- [Can I add breakdown cover to my policy?](https://help.ticker.co.uk/en/articles/3482666-can-i-add-breakdown-cover-to-my-policy.md): How to add breakdown cover to your policy
- [Can I add more miles to my policy?](https://help.ticker.co.uk/en/articles/3482659-can-i-add-more-miles-to-my-policy.md): Changing your declared mileage
- [How does Brexit affect driving in Europe?](https://help.ticker.co.uk/en/articles/2780131-how-does-brexit-affect-driving-in-europe.md)
- [How do I change things on my Ticker policy?](https://help.ticker.co.uk/en/articles/2541503-how-do-i-change-things-on-my-ticker-policy.md)
- [How to tell us about a problem or make a complaint](https://help.ticker.co.uk/en/articles/12310343-how-to-tell-us-about-a-problem-or-make-a-complaint.md)
- [Why can I not insure my new vehicle?](https://help.ticker.co.uk/en/articles/12741824-why-can-i-not-insure-my-new-vehicle.md): Changing the vehicle on your policy
- [What should I do if I can't change my mileage in the app?](https://help.ticker.co.uk/en/articles/12742067-what-should-i-do-if-i-can-t-change-my-mileage-in-the-app.md)
- [How your refund works if you cancel your policy](https://help.ticker.co.uk/en/articles/12750642-how-your-refund-works-if-you-cancel-your-policy.md)
- [What should I do if I won’t be driving my car or I'm not sending you data because my device is unplugged right now?](https://help.ticker.co.uk/en/articles/12809719-what-should-i-do-if-i-won-t-be-driving-my-car-or-i-m-not-sending-you-data-because-my-device-is-unplugged-right-now.md)
- [Do I need to declare a policy cancellation to future insurers?](https://help.ticker.co.uk/en/articles/12809740-do-i-need-to-declare-a-policy-cancellation-to-future-insurers.md)
- [Adding breakdown or legal cover to your policy](https://help.ticker.co.uk/en/articles/12829471-adding-breakdown-or-legal-cover-to-your-policy.md)
- [How do I enable fingerprint or Face ID in the app?](https://help.ticker.co.uk/en/articles/13133025-how-do-i-enable-fingerprint-or-face-id-in-the-app.md)
- [Understanding your policy start and end dates](https://help.ticker.co.uk/en/articles/13561633-understanding-your-policy-start-and-end-dates.md)
- [What proof do I need to give you when my vehicle is in the garage?](https://help.ticker.co.uk/en/articles/13616339-what-proof-do-i-need-to-give-you-when-my-vehicle-is-in-the-garage.md): If your device might be removed and the vehicle driven by mechanics, just let us know
- [Why could my policy be cancelled for speeding?](https://help.ticker.co.uk/en/articles/13671554-why-could-my-policy-be-cancelled-for-speeding.md)
- [What should I do with my telematics device after cancelling my policy?](https://help.ticker.co.uk/en/articles/13742216-what-should-i-do-with-my-telematics-device-after-cancelling-my-policy.md)
- [What happens if I cancel my policy?](https://help.ticker.co.uk/en/articles/13868194-what-happens-if-i-cancel-my-policy.md)
- [Can I reduce my mileage after my policy has started?](https://help.ticker.co.uk/en/articles/14036509-can-i-reduce-my-mileage-after-my-policy-has-started.md)
- [How do I add business use to my policy?](https://help.ticker.co.uk/en/articles/14324090-how-do-i-add-business-use-to-my-policy.md)
- [Will I receive an email confirmation when I make changes or cancel my policy?](https://help.ticker.co.uk/en/articles/15060103-will-i-receive-an-email-confirmation-when-i-make-changes-or-cancel-my-policy.md)
- [Why do I have to pay my full premium if I have a fault or unsettled claim when my policy is cancelled?](https://help.ticker.co.uk/en/articles/16127281-why-do-i-have-to-pay-my-full-premium-if-i-have-a-fault-or-unsettled-claim-when-my-policy-is-cancelled.md): Explains why you need to pay the full annual premium when cancelling your policy if you have a fault claim or an unsettled claim.

## Ticker new driver insurance

- [MoneySuperMarket promotional giveaways](https://help.ticker.co.uk/en/articles/3482198-moneysupermarket-promotional-giveaways.md): Information about MoneySuperMarket promotional giveaways
- [Go Compare promotional giveaways](https://help.ticker.co.uk/en/articles/3482215-go-compare-promotional-giveaways.md): Information about Go Compare promotional giveaways
- [Can I see my son or daughter's journeys in the app?](https://help.ticker.co.uk/en/articles/3482573-can-i-see-my-son-or-daughter-s-journeys-in-the-app.md): Information about individual journeys
- [What happens if I speed with a Ticker new driver policy?](https://help.ticker.co.uk/en/articles/2541482-what-happens-if-i-speed-with-a-ticker-new-driver-policy.md)
- [Can I have insurance on my parents' car?](https://help.ticker.co.uk/en/articles/13868822-can-i-have-insurance-on-my-parents-car.md)
- [What's covered by my Ticker new driver insurance policy?](https://help.ticker.co.uk/en/articles/2541460-what-s-covered-by-my-ticker-new-driver-insurance-policy.md)
- [Who can be insured on a Ticker new driver insurance policy?](https://help.ticker.co.uk/en/articles/2541445-who-can-be-insured-on-a-ticker-new-driver-insurance-policy.md)
- [What is proof of NCD?](https://help.ticker.co.uk/en/articles/6096573-what-is-proof-of-ncd.md): What you should ask your insurer for and what it must include
- [Does my premium change based on good or bad driving?](https://help.ticker.co.uk/en/articles/3482239-does-my-premium-change-based-on-good-or-bad-driving.md): Information about whether premium is affected by driving style
- [How does No Claims Discount \(NCD\) work?](https://help.ticker.co.uk/en/articles/6096307-how-does-no-claims-discount-ncd-work.md): All about your NCD, how to send us proof of NCD and what happens to your NCD if you claim
- [How does my driving feedback work for new driver insurance?](https://help.ticker.co.uk/en/articles/3482536-how-does-my-driving-feedback-work-for-new-driver-insurance.md)
- [Can I drive at night with a Ticker new driver policy?](https://help.ticker.co.uk/en/articles/2585961-can-i-drive-at-night-with-a-ticker-new-driver-policy.md)
- [Why can’t I get new driver cover with Ticker?](https://help.ticker.co.uk/en/articles/3381659-why-can-t-i-get-new-driver-cover-with-ticker.md): Why hasn't Ticker given me a quote?
- [Why has my Ticker new driver insurance quote changed?](https://help.ticker.co.uk/en/articles/3381668-why-has-my-ticker-new-driver-insurance-quote-changed.md): Why is my latest quoted price different?
- [Do I have to change my driving style with a Ticker new driver policy?](https://help.ticker.co.uk/en/articles/2541476-do-i-have-to-change-my-driving-style-with-a-ticker-new-driver-policy.md)
- [How does Ticker new driver insurance work?](https://help.ticker.co.uk/en/articles/2416834-how-does-ticker-new-driver-insurance-work.md): How does Ticker work?
- [How to get your driving licence summary for your Ticker new driver insurance](https://help.ticker.co.uk/en/articles/6420698-how-to-get-your-driving-licence-summary-for-your-ticker-new-driver-insurance.md): Help for downloading your driving licence information to send to us
- [What happens to my insurance when I pass my driving test?](https://help.ticker.co.uk/en/articles/8075546-what-happens-to-my-insurance-when-i-pass-my-driving-test.md)
- [Does Pass Plus get a discount on my insurance?](https://help.ticker.co.uk/en/articles/14036383-does-pass-plus-get-a-discount-on-my-insurance.md)
- [What happens if I declare the wrong mileage with a Ticker new driver policy?](https://help.ticker.co.uk/en/articles/2585969-what-happens-if-i-declare-the-wrong-mileage-with-a-ticker-new-driver-policy.md)
- [How do I pay for my insurance?](https://help.ticker.co.uk/en/articles/13857276-how-do-i-pay-for-my-insurance.md)
- [Why could Ticker cancel my new driver policy?](https://help.ticker.co.uk/en/articles/6623086-why-could-ticker-cancel-my-new-driver-policy.md): Reasons we might cancel your Ticker policy
- [How do I cancel my policy and will I get a refund?](https://help.ticker.co.uk/en/articles/2541513-how-do-i-cancel-my-policy-and-will-i-get-a-refund.md): Cancelling or thinking about cancelling your policy

## Ticker older driver insurance

- [How does black box insurance work?](https://help.ticker.co.uk/en/articles/9680873-how-does-black-box-insurance-work.md)
- [What is the plug-in Ticker device?](https://help.ticker.co.uk/en/articles/9681160-what-is-the-plug-in-ticker-device.md)
- [Do I need a smartphone for Ticker older driver insurance?](https://help.ticker.co.uk/en/articles/9576921-do-i-need-a-smartphone-for-ticker-older-driver-insurance.md)
- [What's in the Ticker older driver app?](https://help.ticker.co.uk/en/articles/9680819-what-s-in-the-ticker-older-driver-app.md)
- [What reward do I get at renewal with Ticker older driver insurance?](https://help.ticker.co.uk/en/articles/9576917-what-reward-do-i-get-at-renewal-with-ticker-older-driver-insurance.md)
- [How does someone else driving my car affect my policy?](https://help.ticker.co.uk/en/articles/9680934-how-does-someone-else-driving-my-car-affect-my-policy.md)
- [How do medical conditions affect my car insurance?](https://help.ticker.co.uk/en/articles/9576889-how-do-medical-conditions-affect-my-car-insurance.md)
- [Is there an extra charge for the Ticker device on my pay-per-mile policy?](https://help.ticker.co.uk/en/articles/9576929-is-there-an-extra-charge-for-the-ticker-device-on-my-pay-per-mile-policy.md)
- [I have a car on the Motability scheme – am I allowed to use a black box?](https://help.ticker.co.uk/en/articles/9576926-i-have-a-car-on-the-motability-scheme-am-i-allowed-to-use-a-black-box.md)
- [Can my Ticker older driver insurance be cancelled because of how I drive?](https://help.ticker.co.uk/en/articles/9576920-can-my-ticker-older-driver-insurance-be-cancelled-because-of-how-i-drive.md)
- [Do I need any extra documents to set up older driver car insurance?](https://help.ticker.co.uk/en/articles/9576894-do-i-need-any-extra-documents-to-set-up-older-driver-car-insurance.md)
- [Is my data protected?](https://help.ticker.co.uk/en/articles/9576898-is-my-data-protected.md)
- [How do I plug in my Ticker device?](https://help.ticker.co.uk/en/articles/9680833-how-do-i-plug-in-my-ticker-device.md)
- [How do I check my device is connected?](https://help.ticker.co.uk/en/articles/9681097-how-do-i-check-my-device-is-connected.md)
- [Is there an upper age limit to older driver insurance?](https://help.ticker.co.uk/en/articles/11053151-is-there-an-upper-age-limit-to-older-driver-insurance.md)

## Ticker pay-per-mile insurance

- [How does Ticker pay-per-mile insurance work?](https://help.ticker.co.uk/en/articles/5668317-how-does-ticker-pay-per-mile-insurance-work.md): How Ticker pay-per-mile insurance works
- [Does Ticker monitor how I drive with pay-per-mile insurance?](https://help.ticker.co.uk/en/articles/6560428-does-ticker-monitor-how-i-drive-with-pay-per-mile-insurance.md): Pay-per-mile is about miles, not behaviour
- [Who is pay-per-mile insurance for?](https://help.ticker.co.uk/en/articles/6554423-who-is-pay-per-mile-insurance-for.md): How pay-per-mile insurance could work for you
- [How we work out your pay-per-mile mileage](https://help.ticker.co.uk/en/articles/6454081-how-we-work-out-your-pay-per-mile-mileage.md): How mileage is recorded for your journeys
- [How do I keep track of the miles I've driven with pay-per-mile insurance?](https://help.ticker.co.uk/en/articles/5668337-how-do-i-keep-track-of-the-miles-i-ve-driven-with-pay-per-mile-insurance.md): Tracking your journeys and monthly bills in the Ticker app
- [How do I know if the Ticker mile tracker works in my vehicle?](https://help.ticker.co.uk/en/articles/5668335-how-do-i-know-if-the-ticker-mile-tracker-works-in-my-vehicle.md): Your pay-per-mile device
- [Where does my Ticker mile tracker plug in?](https://help.ticker.co.uk/en/articles/5736698-where-does-my-ticker-mile-tracker-plug-in.md): Where to plug in your pay-per-mile device
- [Can I drive before the mile tracker arrives?](https://help.ticker.co.uk/en/articles/5668342-can-i-drive-before-the-mile-tracker-arrives.md)
- [How does the mile tracker know the miles I have driven are correct?](https://help.ticker.co.uk/en/articles/5807044-how-does-the-mile-tracker-know-the-miles-i-have-driven-are-correct.md): About your pay-per-mile mileage
- [Does the mile tracker monitor how I drive for my pay-per-mile policy?](https://help.ticker.co.uk/en/articles/5695600-does-the-mile-tracker-monitor-how-i-drive-for-my-pay-per-mile-policy.md): Pay-per-mile is all about your miles, not how you drive them
- [What should I do if I think my mile tracker is faulty?](https://help.ticker.co.uk/en/articles/5643139-what-should-i-do-if-i-think-my-mile-tracker-is-faulty.md): Faulty mile tracker
- [Do I have to be at home to receive the mile tracker?](https://help.ticker.co.uk/en/articles/5668339-do-i-have-to-be-at-home-to-receive-the-mile-tracker.md): Receiving your pay-per-mile device
- [My car is going into the garage – do I have to take the mile tracker out?](https://help.ticker.co.uk/en/articles/5695561-my-car-is-going-into-the-garage-do-i-have-to-take-the-mile-tracker-out.md): Taking your vehicle to the garage with pay-per-mile
- [What do I do with the mile tracker if I change my vehicle?](https://help.ticker.co.uk/en/articles/5807066-what-do-i-do-with-the-mile-tracker-if-i-change-my-vehicle.md): Changing your vehicle with pay-per-mile
- [How do I know if you have received my Ticker mile tracker after my policy has ended?](https://help.ticker.co.uk/en/articles/5807078-how-do-i-know-if-you-have-received-my-ticker-mile-tracker-after-my-policy-has-ended.md): Sending your Ticker mile tracker back after cancellation
- [When will I receive my pay-per-mile bill?](https://help.ticker.co.uk/en/articles/5695556-when-will-i-receive-my-pay-per-mile-bill.md): Billing for pay-per-mile insurance
- [Can I make a payment online for my pay-per-mile insurance?](https://help.ticker.co.uk/en/articles/5695555-can-i-make-a-payment-online-for-my-pay-per-mile-insurance.md): Paying for my pay-per-mile insurance
- [Why has my mileage gone up this month when I haven’t driven more miles than usual?](https://help.ticker.co.uk/en/articles/5807031-why-has-my-mileage-gone-up-this-month-when-i-haven-t-driven-more-miles-than-usual.md): Mileage and billing for pay-per-mile
- [Updating your address and mileage with a pay-per-mile policy](https://help.ticker.co.uk/en/articles/5807038-updating-your-address-and-mileage-with-a-pay-per-mile-policy.md): Address and mileage change on a pay-per-mile policy
- [Why has my cost-per-mile gone up after I’ve updated my policy?](https://help.ticker.co.uk/en/articles/5807062-why-has-my-cost-per-mile-gone-up-after-i-ve-updated-my-policy.md): Cost-per-mile change
- [How we work out your pay-per-mile bill](https://help.ticker.co.uk/en/articles/6454258-how-we-work-out-your-pay-per-mile-bill.md): How billing works for pay-per-mile insurance
- [Can I change the card I use to pay for my pay per mile policy?](https://help.ticker.co.uk/en/articles/14036625-can-i-change-the-card-i-use-to-pay-for-my-pay-per-mile-policy.md)
- [How do I cancel my Ticker pay-per-mile policy?](https://help.ticker.co.uk/en/articles/6577499-how-do-i-cancel-my-ticker-pay-per-mile-policy.md)
- [What happens to my mile tracker if I cancel my pay-per-mile policy?](https://help.ticker.co.uk/en/articles/5668352-what-happens-to-my-mile-tracker-if-i-cancel-my-pay-per-mile-policy.md): Returning your mile tracker when your policy ends
- [Will you cancel my pay-per-mile policy for non-payment?](https://help.ticker.co.uk/en/articles/5807032-will-you-cancel-my-pay-per-mile-policy-for-non-payment.md): What happens when we can't take payment

## Ticker convicted driver insurance

- [How does Ticker convicted driver insurance work?](https://help.ticker.co.uk/en/articles/6560496-how-does-ticker-convicted-driver-insurance-work.md)
- [Why can't I get convicted driver cover with Ticker?](https://help.ticker.co.uk/en/articles/6560872-why-can-t-i-get-convicted-driver-cover-with-ticker.md)
- [What happens if I speed with a Ticker convicted driver policy?](https://help.ticker.co.uk/en/articles/6560318-what-happens-if-i-speed-with-a-ticker-convicted-driver-policy.md)
- [Do I have to change my driving style with a Ticker convicted driver policy?](https://help.ticker.co.uk/en/articles/6560407-do-i-have-to-change-my-driving-style-with-a-ticker-convicted-driver-policy.md)
- [How to find affordable insurance after a driving conviction](https://help.ticker.co.uk/en/articles/6423305-how-to-find-affordable-insurance-after-a-driving-conviction.md): It can feel like starting all over again, but there are ways to get the cost down
- [Can I be insured by Ticker if I’ve had a driving conviction or ban?](https://help.ticker.co.uk/en/articles/6682515-can-i-be-insured-by-ticker-if-i-ve-had-a-driving-conviction-or-ban.md): Getting insured with previous driving convictions or bans
- [Where can I find my driving conviction code?](https://help.ticker.co.uk/en/articles/6682520-where-can-i-find-my-driving-conviction-code.md): Where to find driving conviction codes
- [How will my driving conviction affect the cost of my insurance?](https://help.ticker.co.uk/en/articles/6682528-how-will-my-driving-conviction-affect-the-cost-of-my-insurance.md): Insurance costs with a driving conviction
- [Can I insure my van with Ticker if I have a driving conviction?](https://help.ticker.co.uk/en/articles/6682533-can-i-insure-my-van-with-ticker-if-i-have-a-driving-conviction.md): Insuring a van with a driving conviction
- [How do I declare my driving conviction with Ticker?](https://help.ticker.co.uk/en/articles/6682540-how-do-i-declare-my-driving-conviction-with-ticker.md): Declaring a driving conviction or ban
- [What’s the difference between a spent and unspent driving conviction?](https://help.ticker.co.uk/en/articles/6682544-what-s-the-difference-between-a-spent-and-unspent-driving-conviction.md): Different types of driving convictions
- [Where do I find my breathalyser reading?](https://help.ticker.co.uk/en/articles/6682550-where-do-i-find-my-breathalyser-reading.md): Help with finding breathalyser information
- [What’s the difference between a driving ban and disqualification?](https://help.ticker.co.uk/en/articles/6554699-what-s-the-difference-between-a-driving-ban-and-disqualification.md)
- [How do driving conviction codes work?](https://help.ticker.co.uk/en/articles/6554708-how-do-driving-conviction-codes-work.md)
- [How to get your driving licence summary for your Ticker convicted driver insurance](https://help.ticker.co.uk/en/articles/6560479-how-to-get-your-driving-licence-summary-for-your-ticker-convicted-driver-insurance.md)
- [How to declare a driving conviction](https://help.ticker.co.uk/en/articles/6423205-how-to-declare-a-driving-conviction.md): Help with making sure your insurance quote is accurate
- [Do I need to declare spent driving convictions?](https://help.ticker.co.uk/en/articles/6679750-do-i-need-to-declare-spent-driving-convictions.md): Information about spent driving convictions
- [If I've reduced my driving ban with a course, do I declare the original ban or the reduced ban?](https://help.ticker.co.uk/en/articles/6679784-if-i-ve-reduced-my-driving-ban-with-a-course-do-i-declare-the-original-ban-or-the-reduced-ban.md): Taking a course to reduce a driving ban
- [Starting to drive again after a ban](https://help.ticker.co.uk/en/articles/6554723-starting-to-drive-again-after-a-ban.md)

## Ticker van insurance

- [Who can be insured on a Ticker van policy?](https://help.ticker.co.uk/en/articles/2541453-who-can-be-insured-on-a-ticker-van-policy.md)
- [What happens if I speed with a Ticker van policy?](https://help.ticker.co.uk/en/articles/6560313-what-happens-if-i-speed-with-a-ticker-van-policy.md)
- [Adding breakdown cover to your van insurance policy](https://help.ticker.co.uk/en/articles/12829533-adding-breakdown-cover-to-your-van-insurance-policy.md)
- [What are the benefits of telematics for van drivers?](https://help.ticker.co.uk/en/articles/12890124-what-are-the-benefits-of-telematics-for-van-drivers.md)
- [How do I cancel my Ticker van policy?](https://help.ticker.co.uk/en/articles/6560292-how-do-i-cancel-my-ticker-van-policy.md)

## Billing

- [How do I sign my credit agreement for my monthly payments?](https://help.ticker.co.uk/en/articles/11402486-how-do-i-sign-my-credit-agreement-for-my-monthly-payments.md)
- [I've missed a payment but it's not showing as an outstanding balance. How can I make a payment?](https://help.ticker.co.uk/en/articles/11402870-i-ve-missed-a-payment-but-it-s-not-showing-as-an-outstanding-balance-how-can-i-make-a-payment.md)
- [What happens if I've missed a direct debit payment?](https://help.ticker.co.uk/en/articles/11402884-what-happens-if-i-ve-missed-a-direct-debit-payment.md)
- [What do PremFina do when they set up my direct debit?](https://help.ticker.co.uk/en/articles/11402899-what-do-premfina-do-when-they-set-up-my-direct-debit.md)
- [Who are PremFina and why are they taking my direct debit payments?](https://help.ticker.co.uk/en/articles/11402904-who-are-premfina-and-why-are-they-taking-my-direct-debit-payments.md)
- [What is an APR \(Annual Percentage Rate\)?](https://help.ticker.co.uk/en/articles/11402929-what-is-an-apr-annual-percentage-rate.md)
- [Can I change my direct debit details?](https://help.ticker.co.uk/en/articles/11402945-can-i-change-my-direct-debit-details.md)
- [When are my direct debit payments taken?](https://help.ticker.co.uk/en/articles/11402959-when-are-my-direct-debit-payments-taken.md)
- [Can I change the payment date on my policy?](https://help.ticker.co.uk/en/articles/3482664-can-i-change-the-payment-date-on-my-policy.md): How to change my instalment payment date
- [When will my instalments be collected from my bank account?](https://help.ticker.co.uk/en/articles/3482675-when-will-my-instalments-be-collected-from-my-bank-account.md): When are instalments collected
- [What happens to my PremFina loan agreement and payments if I cancel my insurance policy?](https://help.ticker.co.uk/en/articles/13133167-what-happens-to-my-premfina-loan-agreement-and-payments-if-i-cancel-my-insurance-policy.md)
- [Why hasn't my monthly payment come out?](https://help.ticker.co.uk/en/articles/14036754-why-hasn-t-my-monthly-payment-come-out.md)

## Making a claim with Ticker

- [How do I make a claim with Ticker?](https://help.ticker.co.uk/en/articles/9060581-how-do-i-make-a-claim-with-ticker.md)
- [What happens if a claim is my fault?](https://help.ticker.co.uk/en/articles/9324604-what-happens-if-a-claim-is-my-fault.md)
- [What happens after I've started a claim?](https://help.ticker.co.uk/en/articles/9319253-what-happens-after-i-ve-started-a-claim.md)
- [The other party involved is saying it’s my fault – what should I do?](https://help.ticker.co.uk/en/articles/9324603-the-other-party-involved-is-saying-it-s-my-fault-what-should-i-do.md)
- [What happens if the claim isn’t my fault?](https://help.ticker.co.uk/en/articles/9324607-what-happens-if-the-claim-isn-t-my-fault.md)
- [What happens if my vehicle needs repairing?](https://help.ticker.co.uk/en/articles/9324608-what-happens-if-my-vehicle-needs-repairing.md)
- [What happens if my vehicle is written off?](https://help.ticker.co.uk/en/articles/9324611-what-happens-if-my-vehicle-is-written-off.md)
- [I left some personal items in my car when it was recovered. How do I get them back?](https://help.ticker.co.uk/en/articles/9324616-i-left-some-personal-items-in-my-car-when-it-was-recovered-how-do-i-get-them-back.md)
- [How long will my repairs take?](https://help.ticker.co.uk/en/articles/9324622-how-long-will-my-repairs-take.md)
- [Will I get a courtesy car when I claim?](https://help.ticker.co.uk/en/articles/9324624-will-i-get-a-courtesy-car-when-i-claim.md)
- [Does my insurance cover personal items in my vehicle?](https://help.ticker.co.uk/en/articles/9324628-does-my-insurance-cover-personal-items-in-my-vehicle.md)
- [My keys have been lost or stolen. Am I covered?](https://help.ticker.co.uk/en/articles/9324632-my-keys-have-been-lost-or-stolen-am-i-covered.md)
- [My car has been stolen. What do I do?](https://help.ticker.co.uk/en/articles/9324635-my-car-has-been-stolen-what-do-i-do.md)
- [Where do I send dash-cam footage for my claim?](https://help.ticker.co.uk/en/articles/9324637-where-do-i-send-dash-cam-footage-for-my-claim.md)
- [I was injured in an accident that wasn’t my fault. What do I do?](https://help.ticker.co.uk/en/articles/9324646-i-was-injured-in-an-accident-that-wasn-t-my-fault-what-do-i-do.md)
- [What information do I need before I call to make a claim?](https://help.ticker.co.uk/en/articles/9319259-what-information-do-i-need-before-i-call-to-make-a-claim.md)
- [Is damage to my windscreen covered?](https://help.ticker.co.uk/en/articles/12982349-is-damage-to-my-windscreen-covered.md)

## Renewing your Ticker policy

- [When will I get my renewal invitation?](https://help.ticker.co.uk/en/articles/3650543-when-will-i-get-my-renewal-invitation.md): Receiving your renewal invitation
- [How do I renew when you're closed?](https://help.ticker.co.uk/en/articles/3650592-how-do-i-renew-when-you-re-closed.md): Renewing your policy when we're closed
- [Can I add or remove legal expenses cover at renewal?](https://help.ticker.co.uk/en/articles/3650579-can-i-add-or-remove-legal-expenses-cover-at-renewal.md): Adding or removing legal expenses cover at renewal
- [When do I get my new Ticker device at renewal?](https://help.ticker.co.uk/en/articles/4532454-when-do-i-get-my-new-ticker-device-at-renewal.md): Renewal and waiting for stick-on device to arrive
- [How to set up your new Ticker device at renewal](https://help.ticker.co.uk/en/articles/4460000-how-to-set-up-your-new-ticker-device-at-renewal.md)
- [Can I add or remove NCD protection at renewal?](https://help.ticker.co.uk/en/articles/3650577-can-i-add-or-remove-ncd-protection-at-renewal.md): Adding or removing NCD protection at renewal
- [How can I pay for my renewal?](https://help.ticker.co.uk/en/articles/3650576-how-can-i-pay-for-my-renewal.md): Ways to pay for your renewal
- [Can I change how I pay when I renew?](https://help.ticker.co.uk/en/articles/3650571-can-i-change-how-i-pay-when-i-renew.md): Changing payment method when you renew
- [I don’t want to renew my policy. What do I do?](https://help.ticker.co.uk/en/articles/3650555-i-don-t-want-to-renew-my-policy-what-do-i-do.md): What to do if you don't want to renew
- [How do I tell you about a driving conviction?](https://help.ticker.co.uk/en/articles/6789223-how-do-i-tell-you-about-a-driving-conviction.md): Telling us about a driving conviction
- [Is my renewal price affected by my driving?](https://help.ticker.co.uk/en/articles/3650552-is-my-renewal-price-affected-by-my-driving.md): How driving affects your renewal price
- [Where can I see my renewal documents?](https://help.ticker.co.uk/en/articles/3650548-where-can-i-see-my-renewal-documents.md): Viewing your renewal documents
- [How do I get my proof of No Claims Discount?](https://help.ticker.co.uk/en/articles/3650535-how-do-i-get-my-proof-of-no-claims-discount.md): Getting your proof of No Claims Discount
- [Why has my price changed at renewal?](https://help.ticker.co.uk/en/articles/3650529-why-has-my-price-changed-at-renewal.md): Understanding changes in price at renewal
- [Why won’t you offer me a renewal?](https://help.ticker.co.uk/en/articles/3650526-why-won-t-you-offer-me-a-renewal.md): Why aren't you offering me a renewal?
- [What do I do with my old Ticker device?](https://help.ticker.co.uk/en/articles/3650523-what-do-i-do-with-my-old-ticker-device.md): Recycling your old Ticker device
- [How can I see my renewal?](https://help.ticker.co.uk/en/articles/3650522-how-can-i-see-my-renewal.md): Viewing your renewal
- [What will happen if I don’t renew?](https://help.ticker.co.uk/en/articles/3650514-what-will-happen-if-i-don-t-renew.md): Will my policy renew if I don't call you?
- [Do I need to contact Ticker to renew?](https://help.ticker.co.uk/en/articles/3650513-do-i-need-to-contact-ticker-to-renew.md): Will my policy renew if I don't do anything?
- [What changes do I need to tell you about at renewal?](https://help.ticker.co.uk/en/articles/3650508-what-changes-do-i-need-to-tell-you-about-at-renewal.md): The changes you must tell us about before renewing your policy
- [How can I make changes to my policy close to renewal?](https://help.ticker.co.uk/en/articles/12919005-how-can-i-make-changes-to-my-policy-close-to-renewal.md)
- [What should I do if my insurance policy has expired or my renewal has lapsed?](https://help.ticker.co.uk/en/articles/12919036-what-should-i-do-if-my-insurance-policy-has-expired-or-my-renewal-has-lapsed.md)
- [Why might my car insurance renewal be declined?](https://help.ticker.co.uk/en/articles/13133132-why-might-my-car-insurance-renewal-be-declined.md)
- [How do I renew my policy?](https://help.ticker.co.uk/en/articles/13166610-how-do-i-renew-my-policy.md): Renewing your policy in the app

## Driving feedback help

- [How to improve on risky driving times](https://help.ticker.co.uk/en/articles/12991183-how-to-improve-on-risky-driving-times.md)
- [How to improve your acceleration](https://help.ticker.co.uk/en/articles/12991178-how-to-improve-your-acceleration.md)
- [How to improve your braking](https://help.ticker.co.uk/en/articles/12991174-how-to-improve-your-braking.md)
- [How to improve your speed](https://help.ticker.co.uk/en/articles/12991169-how-to-improve-your-speed.md)
- [What does my driving feedback mean?](https://help.ticker.co.uk/en/articles/12891787-what-does-my-driving-feedback-mean.md)
- [What is erratic or careless driving?](https://help.ticker.co.uk/en/articles/13609318-what-is-erratic-or-careless-driving.md)