If you're thinking about cancelling your policy before your full year is up, it's worth careful consideration. Often people cancel because they've found a better offer, but a cheaper price may be down to less cover than your current policy. In addition to this, the fees you pay to cancel your policy (as with any insurer) may mean you won't save money by cancelling early.
Refunds after cancellation
Cancelling a pay-per-mile policy
If you cancel your Ticker pay-per-mile policy, any refund is based on how far through your policy you are plus any non-refundable fees. You’ll only get a refund if you haven’t made any claims.
When you first pay for your pay-per-mile policy, a non-refundable setup fee is included in the price.
If you cancel your policy before it has started
If you cancel your policy before it starts, you’ll be charged the setup fee for arranging your cover, but you’ll receive a full refund of your premium and there’s no cost for the Ticker mile tracker if it hasn’t been sent to you.
If you cancel your policy within 14 days of it starting (your cooling-off period)
If you cancel your policy within 14 days of it starting, you’ll receive a refund of your premium minus any days you’ve been insured with us. You’ll only get a refund if you haven’t made any claims. The fee for your policy setup is non-refundable but there will be no cost for the Ticker mile tracker if it hasn't been sent to you. If it has, you have 10 days to return the device or there will be a fee.
If you cancel your policy after 14 days of your policy starting:
If you cancel your policy after the 14-day-cooling off period, you’ll receive a refund of your premium minus any days you’ve been insured with us. You’ll only get a refund if you haven’t made any claims. The fees for your policy setup are non-refundable, unless the device hasn’t been sent at the time of cancellation. If it has, you have 10 days to return the device or there will be a fee. A cancellation fee will apply.
To cancel your policy, start a chat from 9am to 5pm, Monday to Friday (except public holidays) and 9am to 1pm on Saturdays.
Please refer to the Your insurance terms document in your Ticker app for all our fees.