Your feedback in the Ticker app updates each Monday, so you'll know everything's fine when that comes through. There's also a tick at the bottom of your app dashboard that lets you know you're connected.
If you have a plug-in Ticker device, you just need to make sure it's plugged in securely.
If you have a stick-on Ticker device, check that:
All phones for the policy are paired
You have your phone in the car when you drive
Bluetooth, location services and mobile data are on
Location permissions should be set to 'Always allow'
Disable Low Power Mode on iPhones to allow background app refresh
Ensure your phone's operating system and the Ticker app are updated to the latest versions
As long as those things are OK, you don't need to worry. If we think there's a problem, we'll get in touch to help.