Policy cancellation: once your cancellation is processed, you'll get an email confirming the cancellation. This will include the cancellation date and information about returning your device.

Policy changes: if you make changes to your policy, you'll receive an email confirming the changes. Updated documents will also be available in the Ticker app.

Anything else: if you've been speaking to the team about something else, we can send you confirmation of what you discussed if you need.

Emails are usually sent shortly after the cancellation is processed. Check your spam inbox if you haven't had an email through. It's also worth checking you've given us the right email address and your inbox isn't full.

You'll see updated documents in the app for any changes you have made on your policy.