Anytime we can see you haven't been sending us driving data, we get in touch to make sure your device hasn't become disconnected.
If you're not sending data because you're not driving your car (because you're on holiday or something in your life has changed), just let us know - in advance if possible - so we don't send you lots of messages.
How to let us know you won't be driving
Start a chat and let us know that you won't be driving. We'll send you a 'ticket' to fill in with the details.